What Our Legal Terms Actually Cover
When you open an account with us, you enter into an agreement that governs how your account is created, funded and maintained. Your identity is verified before any withdrawal is processed — that step protects both your wallet and ours. Payments made through Touch 'n Go
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eWallet, Boost or GrabPay are subject to the terms of those respective services in addition to ours; we do not override the e-wallet provider's own rules. Deposits via FPX or DuitNow are treated as confirmed once our system receives the bank's clearance signal. We do not
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hold funds in your account beyond what is needed to settle open activity. Account access is conditional on your region — use is permitted only where local law allows it. We may update these terms when required by changes to platform operations or applicable regulation; you
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will be notified through the contact channel you registered with. If you continue to use the platform after a notified change, that constitutes acceptance of the updated terms. Any dispute about your account balance or a transaction should be raised with our support team within 30
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days of the event. We keep records of account activity and payment references to resolve those disputes accurately.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.